Answer 1: if you ebike is not use long time,so need first charging it full.
Answer 2: Pls check if the tire have enough air, if not pls put in some air.
Answer 3: Check if the brakes are too tight and rub the discs/rims: pls adjust the brakes to suitable situation.
Answer 4: Check if the temperature is too low: If the temperature is too cold, then the battery cannot release the energy full.